Privacy Policy

Miracall (“we”, “our”, “us”) is a 1-on-1 video call platform that connects users for real-time communication. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

1.1 Account Information

• Name, email, phone number
• Profile information (photos, gender, age, interests)

1.2 Usage Data

• Login time, session duration
• Match/connection history
• Device information (model, OS, IP, network type)

1.3 Content Data

Video and audio streams are processed in real-time and are not stored unless required by law enforcement or explicitly permitted by the user.

1.4 Payment Information

Billing details from third-party processors (we do not store credit card numbers).

1.5 Cookies & Tracking

Cookies for authentication, analytics, fraud detection, and personalization.

2. How We Use Your Information

• To operate and improve the Miracall platform
• To match users based on preferences
• To prevent fraud, spam, and abuse
• To monitor safety violations (e.g., nudity, inappropriate behavior)
• To enable purchases and transactions
• To comply with regulations and law enforcement requests

3. Sharing of Information

We may share information with:

• Service Providers: hosting, analytics, payment gateway
• Moderation Partners: AI moderation services
• Legal Authorities: when required by law
• Business Transfers: merger, acquisition, investment

No data is sold to third parties for advertising.

4. Data Retention

• Account information: retained until account deletion
• Logs and analytics: 90–180 days
• Payment records: as required by financial regulations
• Video/audio: not stored (unless safety review is triggered)

5. Data Security

We implement:

• Encryption at rest and in transit
• Access control and audit logging
• Firewalls, WAF
• Regular security testing (OWASP, penetration testing)

However, no system is 100% secure.

6. Children’s Privacy

Miracall is for users aged 18 and above. We do not knowingly collect data from minors.

7. Your Rights

Depending on your location:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Withdraw consent
• Export your data (data portability)

8. International Data Transfers

Your data may be processed in regions where our servers or partners are located. We use industry-standard safeguards for cross-border transfers.

9. Third-Party Services

• Google Authentication
• Bayarind
• Huawei Cloud
• Agora

Each has its own privacy policy.

10. Changes to This Policy

We may update this policy from time to time. If changes are significant, we will notify you via app or email.

11. Contact Us

Miracall Support Team

Email: support@mira-call.com

Address: -